While we fully stand by every product that we sell, we understand that
sometimes you might change your mind or realize the product you
ordered wasn't exactly what you were hoping for.
That's why we offer a 40 Day Return Policy.
40-Day Easy Returns: Not satisfied with your product? Return it within 40 days of purchase.
Easy 40 Day Returns Process:
- Contact us within 40 days of receiving your order (for online purchases) via phone, email, or in person to initiate a return. We will provide you with a Return Authorization number.
- Return the product to us for inspection. We will assess the product(s) and the reason for the return.
- Following inspection, we will process your refund through the original payment method.
If you decide you want to return an item for any reason within 40 days
after receipt of your order, please email us at info@kleanbase.com with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the
return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our
warehouse(s), we will send you an email notification that we have
processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the
item(s) must arrive back to our distribution center in "Like New" condition
and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at info@kleanbase.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
High Value Orders
Orders exceeding $4500 (including ride-ons, battery-operated, scrubbers / extractors, and similar items) are considered High-Value Orders and are subject to the below terms:
Returns must be initiated within 7 business days of receiving the product.
Exceptions / Non-returnable Items
Certain items cannot be returned. This includes Startup Bundle Accessories (Any equipment except for the base machine(s) and attachments.), or any item that has been installed or used.
E-STEAM
All E-Steam equipment must be returned in un-used condition in original packaging.
Please reach out if you have questions or concerns about your specific item.
Some E-Steam items are considered "Special order products". These products are not eligible for return. If you are not sure if your product is considered "Special order" please give us a quick call to confirm.
MYTEE
NOTE: DUE TO HIGH DEMAND AND LIMITED PRODUCTION, NO RETURNS/EXCHANGES FOR MYTEE EXTRACTORS (FACTORY WARRANTY STILL APPLIES).
EDIC
Any orders with damaged goods will be fixed under warranty.
Some items are special order and not valid for return, please call or email before ordering to confirm what is considered special order.
OTHER
Damages
If the product is damaged, you must make note of it immediately when
signing for delivery and send photos to info@kleanbase.com the day of delivery.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 40 Day Return policy.
Other Return Policy Notes:
If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
Products that are specified as certified pre-owned or used are ineligible for a return KleanBase only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping & Returns see our Shipping Page.
